Refund policy

At Honeysuckle Garden, we understand that you might change your mind about a purchase, therefore (with the exception of plants), items may be exchanged or returned for a store credit in the form of a Gift Voucher that is valid for 36 months from issue. Gift Vouchers may be redeemed either instore or online (determined upon issue of Gift Voucher).

To be eligible for a return, your item must be in the same condition that you received it, ie. as new, unused with Honeysuckle labels attached, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Online Returns

Any online purchase (with the exception of plants) may be returned within 7 days of receiving, and if the return is accepted you will either be issued with a replacement item or credit note.

To start a return, you can contact us at hello@honeysucklegarden.com.au. If your return is accepted, you must arrange return shipping or bring the item to one of our Sydney store locations. Any return shipping costs must be covered by the Customer. Items sent back to us without first requesting a return will not be accepted. 

Instore Returns

After purchasing an item in store (excepting plant purchases), you have 14 days from purchase to request a return. Your items must be inspected by our friendly staff and authorised for return, where you will be issued a replacement or credit note.

You can always contact us for any return question at hello@honeysucklegarden.com.au

Shipping costs
Any delivery costs incurred with a purchase (such as home delivery or postage) are non refundable and non redeemable via credit note if you wish to return your item. If you require a replacement or alternative item to be delivered, you will be charged for any additional delivery expenses incurred.

Damages, Faults and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Plant purchases cannot be returned, as these are perishable items. Plant condition, once sold, is the responsibility of the customer and we do not take responsibility for plants that have developed issues once they have left our care. 

We also do not accept returns for any chemicals or fertilisers that have been opened and partially used. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

Refunds will only be issued where there is an item fault or defect, and no appropriate alternative available. Any refund requests must go through hello@honeysucklegarden.com.au will be reviewed on a case by case basis. If approved, you’ll be refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.